JEM Watercraft

I have placed Cape Fear SOT plans order in october 18, my credit card was charged and my plans was not shipping yet , post office tell for 3 days,

Label/Receipt Number: LJ50 3414 362U S
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on October 29, 2007 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

and I haven´t news , today 10/1/07 and still waiting....

While I'm not a fan of calling anyone out, I do feel the entire story should be provided. So here we go:

You ordered the Cape Fear SOT plans on 18-Oct. I contacted you immediately and let you know that due to a technical issue, those plans had to be redrawn from scratch. I offered you the choice of allowing me a couple extra days to redraw them or I'd send the Sabalo or Wadefish plans for the same price.

Sabalo and Wadefish are more expensive. Redrawing a set of SOT kayak plans, complete with new instructions, to the level of detail I provide in a couple days is no small task.

You said you would wait for the redraw and I worked as hard and fast as I could. The redraw took me MUCH longer than I hoped but the result was very good and a nice improvement over the previous version over the Cape Fear SOT. I also kept you imformed of the progress every step of the way. I have 5-6 e-mail saved spread over time it took me to draw of you and I communicating back and forth.

I replied to your e-mail from today, which states about the same thing as your post, with this:

I print my labels and pay for them online. That means when I pay for the label it generates the delivery confirmation number I provided. It's not as detailed as a tracking number would be. The post office is bascially confirming the label was payed for and printed for your shipment. If I
don't use that label within a couple days, it become void and I lose the money I paid.

Providing a tracking service with stop-by-stop details would increase cost and I'd have to pass that cost along to you.

When they arrive to you, that delivery confirmation # will be updated to show you recieved it. But I can't provide any sort of detailed tracking
service.

The plans were shipped. If you'd like a refund, return the plans, unopened. When I get them, I will refund your payment plus the cost of shipping them back to me, so long as you don't use a rediculously expensive method to send them.

The fact that the plans didn't ship sooner bothers me. But I did provide the best options I could.

Am I truly sorry for the delay and will do the best I can to make it right. I will check the delivery confirmation number regularly and confirm when you receive the plans. Please keep me informed when you receive them and if you wish to return them.

Again, I appologize for the mix up. This is not the typical level of service I like to offer.

As a corrective action, I have reviewed all my plans to ensure they are current and available to ship. This does not help your situation and I understand your frustration.

Please give me the opportunity to make it right.

Matt, it´s all right, when I receive plans I will inform you.
Best regards.

G'day Ketzi and welcome aboard!

Mate I too am sorry about the problems/delays you have experienced.

I have purchased a number of the plans for Matt's fine boats and let me assure you that your situation is not normal.

I live in Australia and generally, the plans I purchase are here on the other side of the world within a few days. 10 days is the longest wait I have had, and I blame the hillbilies at our local post office for "losing" the parcel that time.

Please be patient, As Matt said, re drawing the plans for a SOT is no small task. I have allways believed the Cape Fear was a great boat and the new version is even better! and well worth the wait. Please post your build here in the builder's log so tht we may all share the experience.

Most important, ENJOY!!!

Hello Mick , I live in Argentina and use Kayaks in Patagonia lakes, and make flycasting in their rivers, same latitude, oposite longitude of your great country.
It my first buy in Jem and this play againts, but its all right.
When I finish Cape Fear sot and take my first on board trout , you will know first.
The best for you .
Eduardo.

G'day Eduardo

Ahh - Argentina!! beautiful Another place I have allways wanted to visit!! Even better, we share the same magnificent Southern Cross.

Mate, while I believe in the Cape Fear and have the plans, I haven't built her yet. Too many other beautiful boats of Matt's to build. I will start my Cape Fear build in the new year. I think the boat will make a great paddling and fishing platform and am looking forward to your build.

This is a great forum and there are many very good builders here who would love to help you with your build. Please post any questions or problems you might have during the process and I am sure you will get lots of advice and guidance.

Matt, is a very fair man to do business with. His prices are reasonable and his drawings are clear and concise and very easy to follow. I just can't imagine building anybody else's boats. If he has said the plans are on the way, they will be. I buy a fair bit of stuff from the US and sometimes it gets here very quickly and other times, it can take a few weeks. Matt's drawings have allways arrived within 10 days (usually much quicker)
Cabelas are notoriously slow in shipping to Australia (but they are getting better) I have waited up to 9 weeks for stuff from them.

The hold up could even be at your beautiful countrie's end. (Customs etc?) I just don't know.

All the best, my friend.

Thanks you Mick for your support.
Another hobbi that I have is astronomy, and in my Orion Skyview 8" reflector the Southern Crux look wonderfull.
If you come (anytime) to Argentina, don´t have one doubt, contact me .
Good luck
Eduardo.

Matt ,plans has arrived and look great.
You have make a very good job.
I am very sorry for my impatience.
Best regards.